Selo 129, Premantura
52100 Pula
CROATIA
Tel. +385 (0)52 383 699
Cell. +385 (0)99 381 4995
info@mareta-tours.hr
About us
We are a small tourist agency situated in Premantura, and we have been in the tourist business for almost 20 years now. Our offer includes:
OTHER SERVICES
EXCHANGE
SOUVENIRS
POSTCARDS
COLD DRINKS
TOBACCO
CIGARETTES
GENERAL COMPANY INFO
BOOKING: info@mareta-tours.hr Tel.: +385 (0)52 383 699 Gsm. +385 (0)99 381 4995 Office: Premantura, Selo 129 52100 Pula, Croazia Tel.: +385 (0)52 383 699 Fax.: +385 (0)52 544 905 Headquarters: Buonarrotijeva 17 52100 Pula, Croatia Tel. +385 (0)99 381 4992 Company owner: Tanja Vrus ( director, CEO) Gsm: +385 (0)99 381 4992 Agency menager: Dean Banko +385 (0)99 381 4994 URL: www.mareta-tours.hr
CONSUMER COMPLAINTS
In accordance with Art. 6, paragraph 1 item 3, of the Croatian Law on providing services in tourism (NN 130/17) - we would like to inform our customers that a complaint on the quality of the purchased product or service provided may be submitted in writing in our office, whereby we will, without delay, acknowledge the receipt of the complaint in writing. You may also write a complaint letter to the the head office:Mareta-tours d.o.o. Buonarrotijeva 17, 52100 Pula, Croatia or send it by by e-mail to info@mareta-tours.hr With your complaint, please provide your first and last name and address so that we can provide you with a written response to your complaint within a maximum of 15 days, and thus improve our quality and service. Competent body for the official supervision of the business of travel agencies and the provision of services in tourism: State Inspectorate Subićeva 29 10,000 Zagreb
MARETA TOURS d.o.o.
Tourist agency mediator
ID CODE: HR-B-52-130041646
OIB:42924794992
MB: 02631571
MBS: 130041646
BANK: Privredna banka Zagreb d.d.
Rackog 6, 10000 Zagreb, Croatia
IBAN: HR77 2340 0091 1104 2768 3
SWIFT: PBZGH2X
TERMS AND CONDITIONS
Here You will find our General Terms and conditions regarding the booking of private accommodation. In case You don't find an answer to Your questions, please contact us by e-mail or telephone. Inquiries and bookings for accommodation are received by e-mail or in person at the agency's office in Premantura. When booking, the guest confirms that he accepts the General Terms entirely. In other words, everything stated in the General Terms becomes legally binding both for the guest and the agency. FOR MORE DETAILS - PLEASE READ OUR TERMS AND CONDITIONS
Mareta tours
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OFFICE PREMANTURA
Selo 129, Premantura
Istria, CROATIA
+385 (0)99 381 4995
WORKING HOURS
OFFICE PREMANTURA
09:00-20:100
contact 09:00-20:00
All excursions and boat tickets can be booked in our office in Premantura, Selo 129, several days before the trip.